Privacy Policy
Last Updated: November 22, 2025
Premier Stays ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Regulatory Compliance
This privacy policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and India's Digital Personal Data Protection Act (DPDP Act 2023).
Information We Collect
Account Data
When you create an account with Premier Stays, we collect your name, email address, phone number, profile information, and authentication credentials. This information is essential for providing you with access to our platform and personalizing your experience.
Property & Booking Data
For hosts, we collect property listings, descriptions, images, pricing, availability, and booking details. For guests, we collect reservation information, check-in/check-out dates, guest counts, and communication with hosts.
Hostaway API Integration
We sync property data, availability calendars, pricing information, and booking details from Hostaway's Property Management System. This integration ensures real-time accuracy of listings and reservations across platforms.
Payment Information
Payment processing is handled securely by Stripe. We do not store your full credit card numbers. We retain transaction records, billing addresses, and payment history for accounting and legal compliance purposes.
Cookies & Tracking
Essential Cookies
We use essential cookies to maintain your session, remember your preferences, and ensure platform functionality. These cookies are necessary for the service to operate.
Analytics Cookies
We use analytics tools to understand how users interact with our platform, improve user experience, and optimize our services. You can opt-out of analytics tracking through your browser settings.
Marketing Cookies
With your consent, we use cookies to deliver personalized advertisements and track marketing campaign effectiveness. You can manage your cookie preferences at any time.
How We Use Your Information
Platform Operations
We use your data to facilitate bookings, process payments, enable communication between hosts and guests, maintain account security, and provide customer support.
Service Improvement
We analyze usage patterns to improve our platform features, enhance user experience, develop new services, and fix technical issues.
Marketing Communications
With your consent, we send promotional emails about new properties, special offers, platform updates, and travel tips. You can unsubscribe at any time using the link in our emails.
Legal Compliance
We process data to comply with legal obligations, prevent fraud, enforce our terms of service, and respond to legal requests from authorities.
Data Security
Security Measures
We implement industry-standard security measures including SSL/TLS encryption for data transmission, secure database storage with encryption at rest, regular security audits and penetration testing, access controls and authentication protocols, and automated backup systems.
Third-Party Security
We partner with trusted service providers (Stripe for payments, Supabase for database, Hostaway for property management) who maintain their own robust security standards and compliance certifications.
Data Breach Protocol
In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate action to contain and remediate the issue, as required by applicable laws.
Your Rights
Access & Portability (GDPR, CCPA, DPDP)
You have the right to request a copy of all personal data we hold about you in a machine-readable format.
Correction & Update
You can update your account information at any time through your profile settings or by contacting us.
Deletion (Right to be Forgotten)
You can request deletion of your account and personal data. Note that we may retain certain information for legal compliance, dispute resolution, or legitimate business purposes.
Opt-Out of Marketing
You can unsubscribe from marketing emails at any time or adjust your notification preferences in account settings.
Data Restriction
You can request restriction of processing your data in certain circumstances as provided by applicable laws.
Lodge a Complaint
You have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.
Third-Party Integrations
Hostaway PMS
We integrate with Hostaway Property Management System to sync property data, availability, and bookings. Hostaway's privacy policy governs their data handling practices.
Stripe Payment Processing
Payment transactions are processed by Stripe, a PCI DSS Level 1 certified payment provider. Stripe's privacy policy applies to payment data.
Supabase Database
We use Supabase for secure data storage and authentication. Supabase maintains SOC 2 Type II compliance and GDPR compliance.
Data Retention
Active Accounts
We retain your account data as long as your account remains active and for legitimate business purposes.
Inactive Accounts
Accounts inactive for more than 3 years may be archived or deleted after notifying you via email.
Legal Obligations
We retain financial records, transaction history, and certain booking data for 7 years to comply with tax and accounting regulations.
Deleted Accounts
After account deletion, we remove or anonymize your personal data within 30 days, except where retention is legally required.
International Data Transfers
Cross-Border Transfers
Premier Stays operates in Canada. Your data may be transferred to and processed in countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.
Standard Contractual Clauses
We use Standard Contractual Clauses (SCCs) approved by regulatory authorities for transfers of personal data outside your jurisdiction.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: support@premierstays.com
Phone: 1-587-400-0720
Address: Calgary, AB, Canada
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of Premier Stays after changes indicates your acceptance of the updated policy.