Terms of Service

By accessing or using Premier Stays ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Platform. These Terms constitute a legally binding agreement between you and Premier Stays.

We reserve the right to modify these Terms at any time. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms. Material changes will be communicated via email or prominent notice on the Platform.

Age Requirement

You must be at least 18 years old to create an account and use Premier Stays. By registering, you represent and warrant that you meet this age requirement.

Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy. You are responsible for maintaining the confidentiality of your account credentials.

Account Security

You are solely responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breach.

One Account Per User

Each user may maintain only one active account. Creating multiple accounts to circumvent restrictions or manipulate reviews is strictly prohibited.

Property Listings

Hosts must provide accurate, truthful, and complete information about their properties, including descriptions, photos, amenities, pricing, availability, house rules, and location details. Misleading or false information may result in listing removal and account suspension.

Legal Compliance

Hosts are solely responsible for ensuring their property listings comply with all applicable laws, regulations, zoning requirements, homeowner association rules, and tax obligations. This includes obtaining necessary permits, licenses, and insurance coverage.

Property Condition

Hosts must maintain their properties in safe, clean, and habitable condition. Properties must match the description and photos provided in the listing.

Availability Management

Hosts must keep their calendar updated and honor confirmed reservations. Unjustified cancellations may result in penalties, reduced search ranking, or account suspension.

Guest Communication

Hosts must respond to guest inquiries within 24 hours and provide check-in instructions, house rules, and support during the guest's stay.

Pricing & Fees

Hosts set their own pricing but must clearly disclose all fees (cleaning fees, security deposits, etc.). On homes listed by other hosts, the host pays card processing (2.9% + C$0.30) out of their payout; Premier Stays takes no commission from the host.

Accurate Booking Information

Guests must provide accurate information about the number of guests, purpose of stay, and any special requirements during the booking process.

Property Rules Compliance

Guests agree to comply with all house rules set by the host, including noise restrictions, pet policies, smoking rules, and occupancy limits.

Property Care

Guests must treat the property with respect and care, leaving it in the same condition as found (reasonable wear and tear excepted). Guests are liable for any damage caused during their stay.

Check-in/Check-out Times

Guests must adhere to the check-in and check-out times specified in the listing unless alternative arrangements are made with the host.

Prohibited Uses

Guests may not use properties for illegal activities, unauthorized parties, commercial purposes (without host approval), or in any manner that disturbs neighbors or violates local laws.

Platform Role

Premier Stays manages some of the homes on the Platform and lists others on behalf of independent hosts. For bookings made on the Platform, Premier Stays collects the guest's payment and pays the host their share. Homes listed by independent hosts are operated by those hosts.

No Warranty

The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Premier Stays shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising from your use of the Platform.

Maximum Liability

Our total liability to you for any claims arising from your use of the Platform shall not exceed the amount you paid to Premier Stays in the 12 months preceding the claim.

Property Issues

We are not responsible for property conditions, safety, cleanliness, accuracy of listings, host or guest behavior, property damage, personal injury, or any disputes between hosts and guests.

Third-Party Services

We are not liable for any issues arising from third-party services, including Hostaway PMS integration, Stripe payment processing, or any external links on the Platform.

Payment Processing

All payments are processed securely through Stripe. By making a booking, you authorize Premier Stays to charge your payment method for the total booking amount, including service fees.

Payment Schedule

Full payment is required at the time of booking unless otherwise specified. For extended stays, installment payment options may be available.

Service Fees

On homes managed by Premier Stays, guests pay a card processing fee of 3.9% + C$0.40. On homes listed by other hosts, guests pay a 5% service fee, and the host pays card processing (2.9% + C$0.30) out of their payout. Every fee is shown on its own line before you pay.

Cancellation by Guest

Each listing shows its cancellation policy: Flexible, Moderate, Firm (the default) or Strict. Refund eligibility depends on that policy and on how many days before check-in you cancel. Service and card processing fees are non-refundable.

Cancellation by Host

Hosts who cancel confirmed bookings may face penalties, including cancellation fees, reduced search ranking, and potential account suspension. Guests will receive a full refund if the host cancels.

Modifications

Booking modifications are subject to host approval and availability. Price adjustments may apply based on the modified dates.

Disputes

In case of disputes over refunds or damages, both parties must work together to resolve the issue. Premier Stays applies the listing's cancellation policy to refunds for bookings made on the Platform and may mediate other disputes, subject to applicable consumer protection laws.

Users Must Not:

Violate any local, state, national, or international law; infringe intellectual property rights; transmit viruses or malicious code; engage in fraudulent activities or scams; harass, threaten, or abuse other users; impersonate another person or entity; create fake reviews or manipulate ratings; use automated tools (bots, scrapers) without permission; discriminate based on race, religion, gender, disability, etc.; list properties you don't have authority to rent; use the Platform for unauthorized commercial purposes.

Content Restrictions

You may not post content that is illegal, offensive, defamatory, obscene, pornographic, hateful, or that promotes violence or discrimination.

Your Content

You retain ownership of all content you submit to the Platform (photos, descriptions, reviews, etc.). By posting content, you grant Premier Stays a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content for Platform operations and marketing.

User Representations

You represent that you own or have the necessary rights to the content you post and that your content does not violate any third-party rights or laws.

Content Removal

We reserve the right to remove any content that violates these Terms, receives complaints, or is deemed inappropriate at our sole discretion.

Premier Stays Content

All Platform content, including logos, branding, design, text, and software, is owned by Premier Stays and protected by intellectual property laws. You may not copy, modify, or distribute our content without written permission.

Grounds for Suspension

We may suspend or terminate your account immediately, without prior notice, if you: violate these Terms; engage in fraudulent or illegal activities; receive multiple complaints from other users; fail to respond to Platform communications; provide false or misleading information; abuse the Platform or other users.

Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Outstanding bookings may be honored at our discretion. You remain liable for any obligations incurred before termination.

Right to Appeal

If your account is suspended or terminated, you may contact us at support@premierstays.ca to appeal the decision with supporting evidence.

Third-Party Service

Premier Stays integrates with Hostaway Property Management System (PMS) to sync property data, availability, and bookings. Hostaway is an independent third-party service provider.

Data Accuracy

While we strive to maintain accurate synchronization, we are not responsible for any errors, delays, or data discrepancies arising from the Hostaway integration. Hosts are responsible for ensuring their Hostaway data is accurate.

Service Availability

We do not guarantee uninterrupted availability of the Hostaway integration. We are not liable for any losses resulting from integration downtime or technical issues.

Hostaway Terms

Your use of Hostaway services is governed by Hostaway's own terms of service and privacy policy.

Informal Resolution

If you have a dispute with Premier Stays, you agree to first contact us at support@premierstays.ca to attempt informal resolution.

Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the laws of Alberta, Canada, rather than in court, except where prohibited by law.

Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class-action lawsuits or class-wide arbitration, to the extent permitted by law.

Governing Law

These Terms are governed by the laws of Alberta, Canada, without regard to conflict of law principles.

Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Premier Stays regarding use of the Platform.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or technical failures.